Frequently askedquestions.

Our standard package includes camera and solar panel mounting, basic positioning advice, HomeBase connection, camera pairing, app setup and a walkthrough of Live View, alerts and playback. Package pricing assumes a standard single-storey property with suitable access and mounting locations.

Yes, depending on access and the proposed mounting positions. Double-storey and difficult-access installations are quoted separately. Sending photos before booking helps us assess the job accurately.

Where suitable, cameras and solar panels can be mounted to common exterior surfaces such as brick or timber. The final mounting method depends on the surface, access and the safest practical camera position.

We look at the areas you want to monitor — such as the driveway, front entry, side access and backyard — and balance viewing angle, Wi-Fi signal, mounting access and available sunlight for the solar panel.

Yes. We provide a basic handover covering the key day-to-day functions, including Live View, notifications and playback.

The E42 is our higher-resolution 4K option. The C37 is our more affordable 2K option. Both offer 360° coverage, AI tracking, solar charging and Live View through the Eufy app.

The E42 is the higher-resolution option at 4K, so it is the better choice when image detail is the priority. The C37 records at 2K and is positioned as the lower-cost option.

Both models provide rotating pan-and-tilt coverage. The camera can move around its viewing area, but it still views one direction at a time rather than recording every direction simultaneously.

Both ranges offer AI-assisted tracking for supported detections. Actual tracking depends on the scene, settings, detection range and movement.

Compatibility depends on the HomeBase and the exact system configuration. If you are planning a mixed system, contact us before ordering so we can confirm the setup.

Solar performance varies with direct sunlight, shade, weather, season, camera activity and Live View usage. A well-positioned panel can greatly reduce manual charging, but occasional charging may still be required.

It can, but winter sun is less consistent. We aim to position the panel where it can receive useful sunlight, though shaded areas or frequently triggered cameras may still need occasional manual charging.

No. With models using a separate solar panel, the panel can be positioned independently within the limits of the supplied connection so the camera can focus on the view while the panel focuses on sunlight.

You can monitor battery status through the app. If solar charging is not keeping up with usage, the camera may need to be manually recharged.

No monthly subscription is required for core local recording and playback. Optional cloud services, if you choose to use them, may have separate fees.

Our E42 packages include HomeBase 3, which provides built-in local storage and supports compatible storage expansion.

Our C37 packages include a compatible HomeBase Mini with local storage. Storage capacity and expansion options depend on the HomeBase configuration supplied with the package.

The standard solar packages are designed primarily for motion-triggered recording. C37 does not support 24/7 continuous recording. If continuous recording is important to you, ask us before booking so we can discuss a more suitable setup.

Yes. You need suitable home internet and reliable wireless coverage for remote viewing, notifications and app features. The HomeBase also requires indoor power.

Yes. The Eufy app provides Live View, playback, notifications and supported camera controls from your phone.

Battery and solar cameras are not designed as permanent always-on live monitors. Long or frequent Live View sessions use more battery and may affect solar charging performance.

Weak coverage can affect reliability. Before installation, let us know if you already have Wi-Fi dead spots around the property so we can take that into account when discussing camera locations.

Yes. Prices shown on our CCTV package pages are in Australian dollars and include GST.

Double-storey access, difficult mounting positions, unusual surfaces, additional storage, non-standard work and travel beyond our standard service area may require a separate quote.

Yes. We provide mobile installation across metropolitan Melbourne. Travel beyond 40 km of Springvale may be quoted separately.

Please send your suburb, property type, how many cameras you are considering and photos showing the areas you want covered. Photos are especially useful for double-storey homes or unusual mounting locations.

Yes. If you are unsure whether you need 2, 3 or 4 cameras — or whether E42 or C37 is the better fit — send us photos and the areas you want to monitor and we can help narrow down the options.